Supporting the Retail Sector

For over 3 decades we have helped retail organisations to harness their IT investment through the delivery of our key services which are focused on IT certainty. We achieve this through carefully designed offerings which include support services, backup services, application packaging and more recently have helped clients to consider their on premise environments and transform these environments either to cloud from a compute or SaaS perspective or following reviews have initiated hybrid solutions that incorporate the agility of cloud into the silo / compute and latency requirements of their bespoke applications that remain on premise. A combination of our cloud services with our pavTRANSFORM service deliver our customers the IT requirement that their business needs.

Pavilion has become a strategic partner to over 40 retail customers ranging from smaller 20-30 employee businesses to groups / businesses with over 1000 employees. We help all our clients to leverage their IT investments strategically ensuring this investment grows with the needs of their respective businesses and the requirements of your customers. Our clients benefit from enterprise quality IT solutions and the reference clients shown below are perfect examples of this as they align to our communication and collaboration, modern workplace as well as data and governance technology solutions.


  • 40+ Retail customers
  • Over 7,000 users covered with our goods and services
  • >30 years providing IT and managed services into this segment
  • We already host scores of generic applications on behalf of our retail clients
  • We have highly trained and accredited technical teams focusing on support and engineering services
  • We have a proven track record of delivering and supporting IT solutions to our retail customer base
  • We practice what we are preaching


  • We provide turn key IT solutions to guarantee you acquire an IT outcome through pavTRANSFORM services
  • IT outcomes are delivered with data governance as well as employee productivity enshrined within to reduce risk of client confidentiality breaches through cyber-attack or insider threats either deliberate or accidental
  • IT outcomes can be pro-actively managed, monitored and resolved through our configurable pavASSURE service offerings allowing you to choose the level of support
  • We practice what we preach. Our own internal systems, managed services, hosted platforms, ticketing systems have been delivered with robustness of process and governance in mind as well as to meet client requirements. To support this, we have attained the following industry accreditations:
    • Cyber Essentials
    • Cyber Essentials +
    • ISO 27001:2013
  • Each solution set is supported by customer reference or testimonial where we have delivered the same or similar IT outcome before

Harwoods Group Ltd

Harwoods are a privately owned automotive retail group based on the south coast of England, serving customers from across Hampshire, Surrey, Sussex, Kent and beyond. They were founded in 1931 and continue to be a family business built on a reputation for high standards and are widely acknowledged to being true experts in their field. With 26 branches and over 900 employees their IT requirements are extensive and we continue to be a services and strategic IT supplier to their business with a client spend in excess of £1m over the last 3 years.

We provide:

  • Professional services
  • Hosting Services
  • Managed backup and DR services
  • Strategic IT resale

“PAV and Harwoods have a relationship going back a number of years; working together, we are refreshing the LAN for the long term. The Meraki solutions with their licence model and lifetime warranty mean that we have acquired a solution that will last for many years to come and allow the business to manage its network efficiently and securely. Our Account Manager and Technical Account Manager have ensured that the solutions recommended have been a perfect fit for our business”

Paul Smith, IT Manager at Harwoods Group

Kew Electrical

An independent electrical wholesaler with a network of 28 branches across the South of England and Northern Ireland. Established in 1996 by Geoff Kerly, Kew Electrical has grown to £97m in sales with 400 staff and in this time has won several industry awards including ‘Best Wholesaler’ in its category at the Electrical Wholesaler awards for three consecutive years. Kew Electrical have been a customer of ours since 2006 spending in excess of £400K in the last 3 years to ensure that their fast paced business growth is supported by an IT estate accommodates this growth effectively.

We provide:

  • Support Services
  • Professional services
  • Hosting Services
  • Managed backup and DR services
  • Security Services
  • Strategic IT resale

“We see PAV as a key business partner, supporting our day-to- day IT requirements while offering good advice and value for money.”

Tim Standing, Financial Director at Kew Electrical

“I receive excellent support and know that any issue I phone PAV about will be taken care of quickly. When a power failure left us with only 9 minutes to shut down our backup servers, PAV responded immediately to my emergency call and prevented any data loss.”

Ben Parks, IT manager at Kew Electrical

La Redoute

La Redoute is the second largest retailer of women’s fashion in France. It bridges the world of French home & fashion to women everywhere. They have a spirit of continuous innovation with three core values that they have held since their conception. These are ambition, creativity and a high standard of excellence.  The company’s United Kingdom division sells French apparel and home furnishings throughout the British Isles to 750,000 customers. LA Redoute have been a customer since 2019 and trusted PAV to implement a new data management platform and to help them to keep it running smoothly. The Commvault complete backup solution which was implemented has saved £20,000 in IT spend per year when compared to the outgoing legacy solution that it replaced.

We provide:

  • Managed backup and DR services
  • Strategic IT resale

"Compared to our previous backup solution, Commvault offered the most cost-effective solution in terms of pricing and ease of offsite recovery. We’re saving about £60,000 over three years."

Andy Green, La Redoute UK head of IT and facilities.