IT's About Time…

...to love Mondays again...

"Great atmosphere, great people"

"Very professional and friendly place to work"

See what else our employees have to say about us on Glassdoor.co.uk

WE'RE HIRING

Our employees are at the heart of delivering great customer service, and we look after each and every one of them.

 

The whole PAV team is built on a shared responsibility to be a accountable, open, helpful and friendly to create the working environment that makes our business so successful.

We are always looking for talented people as our business grows and more and more customers come on board from all over the UK. Being qualified is only part of what we're looking for - it's about your attitude, team spirit and determination to contribute to a growing business that will truly make you stand out.

Our current vacancies are listed below, but if you feel you have something unique to offer please send us your CV and tell us why you'd be a great addition to the PAV team.

Positions Available

  • As our business enters an exciting period of growth we require this role to liaise with existing and potential new customers in either the SME+ account segments. To engage and establish relationships with account or prospect stakeholders as well as within designated accounts where we have not yet been able to sell our full value proposition to the client.

    Your responsibilities in this business critical role will include: 

    • Responsibility for the creation of new revenue streams within target existing as well as new trading accounts
    • Develop new customer relationships by ensuring the client is aware of PAV, our value proposition, our latest marketing campaigns and is consuming activities inclusive of our virtual and physical events
    • Collaborate with group specialists that facilitates the generation of new portfolio revenue
    • Collaborate with 3rdparties aligned to specific marketing campaigns where we are active to drive mutual success in terms of leads and future sales opportunity

     

    The New Business ISR will support the management of newly attained as well as target customers. They will also manage a limited number of trading SME accounts where there are strategic relational values that we are attempting to solicit (revenue / reference etc…). The role should expand the number of appropriately sized trading customers as well as to drive PAV services and delivery opportunities (PAVassure, PAVtransform and PAVcloud).

     

    The main success criteria for this role will be as follows: 

     

    • Accountable for building rapport and relationships with customers such that they start to engage and consume our published information and to drive engagement with our marketing / Pre-Sales activities
    • Accountable for developing initial revenue streams with these clients across any of the PAV value proposition
    • Accountable for achievement on an annual basis against set revenue targets across our value proposition
    • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of PAV’s compliance to agreed service levels

     

    Key role requirements will be as follows:

    • University education is a preference but not essential
    • Some prior experience in business development role is preferable but not essential
    • A prior responsibility for customer acquisition or retention in a service sector role is desirable
    • Proven track record of having positively engaged / communicated either in person or remotely either business to business or with the general public
    • Excellent team communication skills, confident in dealing with internal and external stakeholders
    • Independent, self-directing and solution focused working style
    • Excellent written and oral communication skills

    PAV i.t. has been delivering IT services and solutions to businesses of all sizes across the UK since 1988. We pride ourselves on delivering a flexible, friendly approach and will take the time to listen and understand our clients’ requirements and challenges.  We strive to develop long-term partnerships with our customers and not just short term transient successes.

    We believe that this role will help us interface with clients who are currently considering IT change and where their legacy relationships are not keeping abreast with the direction of IT travel into managed services, subscription services and work from anywhere optimised solutions. This role is pivotal to latch on to these customers and through our value proposition help these clients to understand how we can help them leverage our services to drive transformational IT projects that meet their organisational objectives now and into the future.

    We partner with industry leading providers of data and security solutions to provide our customers innovative technology that is delivered as a turnkey solution as well as patched and supported into the future.  Our key services are PAVassure, PAVtransform and PAVcloud.

As our business enters an exciting period of growth we require the Account Director role to build and also to sustain strong senior stakeholder relationships within our existing large enterprise customers.

Your responsibilities in this business critical role will include:

  • Responsibility for the retention and growth of all revenue streams for a large, complex customer account with strategic importance to our organisation
  • Develop and build strategic customer relationships by taking responsibility for customer satisfaction, encouraging loyalty and mitigating risk of termination
  • Collaborate with group specialists to facilitate the generation of new portfolio revenue streams within these accounts
  • Ensure the client is aware of  the full PAV value proposition, our latest marketing campaigns and is consuming activities inclusive of our virtual and physical events
  • Commercial management of tenders, retenders and price negotiations
  • To be a champion of the customer internally
  • Interpret, negotiate and implement complex contractual obligations

The Account Director has primary responsibility for the management of PAV’s named accounts, expanding the PAV services delivery opportunity (PAVassure, PAVtransform and PAVcloud) and maximising the financial outcomes delivered by PAV into the customer both in terms of new or upsell business opportunities as well as with services or support revenues.

The main success criteria for this role will be as follows:

  • Accountable for ensuring the technology support service being delivered, as a minimum, in accordance with the contractually agreed service standards
  • Accountable for achievement, on a quarter by quarter basis, of budgeted revenue for new and upsell business into named accounts or strategic prospects
  • Support the achievement, on a quarter by quarter basis, of budgeted revenue for renewal or recurring subscriptions business into named accounts
  • Accountable for the on-going development and maintenance of existing accounts to ensure future PAV revenues, margins and we maximise our share of the customer IT spend
  • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of PAV’s compliance to agreed service levels

Key role requirements will be as follows:

  • 10+ years of experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes
  • Experience of delivering to revenue targets, and growing the value of customer accounts
  • Experience of managing stakeholders at Executive level
  • Outstanding team communication skills, confident in dealing with internal and external clients
  • Independent, self-directing and solution focused working style
  • Ability to effectively manage stakeholders to Executive level
  • Excellent written and oral communication skills

PAV i.t. has been delivering IT services and solutions to businesses of all sizes across the UK since 1988. We pride ourselves on delivering a flexible, friendly approach and will take the time to listen and understand our clients’ requirements and challenges.  We strive to develop long-term partnerships with our customers and not just short term transient successes.

We believe that enhancing our client engagements through this role will help customers to lower their operational costs, enable them to deliver their own business a seamless service back to their business and become a key partner to help our customers achieve their financial goals.

We partner with industry leading providers of data and security solutions to provide our customers innovative technology that is delivered as a turnkey solution as well as patched and supported into the future.  Our key services are PAVassure, PAVtransform and PAVcloud.

As our business enters an exciting period of growth we require the Account Manager role to build and also to sustain customer relationships within our existing SME client base. 

Your responsibilities in this business critical role will include: 

  • Responsibility for the retention and growth of all revenue streams for SME customer accounts
  • Develop and build customer relationships by taking responsibility for customer satisfaction, encouraging loyalty and mitigating risk of termination
  • Collaborate with group specialists to facilitate the generation of new portfolio revenue streams within these accounts
  • Ensure the client is aware of  the full PAV value proposition, our latest marketing campaigns and is consuming activities inclusive of our virtual and physical events
  • Commercial management of tenders, retenders and price negotiations

The Account Manager has responsibility for the management of PAV’s named accounts, expanding the PAV services delivery opportunity (PAVassure, PAVtransform and PAVcloud) and maximising the financial outcomes delivered by PAV into the customer both in terms of new or upsell business opportunities as well as with services or support revenues. 

The main success criteria for this role will be as follows: 

  • Accountable for ensuring the technology support service being delivered, as a minimum, in accordance with the contractually agreed service standards
  • Accountable for achievement, on a quarter by quarter basis, of budgeted revenue for new and upsell business into named accounts or strategic prospects
  • Support the achievement, on a quarter by quarter basis, of budgeted revenue for renewal or recurring subscriptions business into named accounts
  • Accountable for the on-going development and maintenance of existing accounts to ensure future PAV revenues, margins and we maximise our share of the customer IT spend
  • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of PAV’s compliance to agreed service levels

Key role requirements will be as follows:

  • 5+ years of experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes
  • Experience of delivering to revenue targets, and growing the value of customer accounts
  • Good team communication skills, confident in dealing with internal and external clients
  • Independent, self-directing and solution focused working style
  • Good written and oral communication skills

PAV i.t. has been delivering IT services and solutions to businesses of all sizes across the UK since 1988. We pride ourselves on delivering a flexible, friendly approach and will take the time to listen and understand our clients’ requirements and challenges.  We strive to develop long-term partnerships with our customers and not just short term transient successes.

We believe that enhancing our client engagements through this role will help customers to lower their operational costs, enable them to deliver their own business a seamless service back to their business and become a key partner to help our customers achieve their financial goals.

We partner with industry leading providers of data and security solutions to provide our customers innovative technology that is delivered as a turnkey solution as well as patched and supported into the future.  Our key services are PAVassure, PAVtransform and PAVcloud.

As our business enters an exciting period of growth we require this role to engage and establish relationships with senior stakeholders at targeted prospect accounts as well as within designated accounts where we have not yet been able to sell our full value proposition to the client.

Your responsibilities in this business critical role will include: 

  • Responsibility for the creation of new revenue streams within target existing as well as new trading accounts
  • Develop new customer relationships by ensuring the client is aware of PAV, our value proposition, our latest marketing campaigns and is consuming activities inclusive of our virtual and physical events
  • Collaborate with group specialists that facilitates the generation of new portfolio revenue
  • Commercial management of tenders, retenders and price negotiations
  • Interpret, negotiate and implement complex contractual obligations
  • Collaborate with 3rdparties aligned to specific marketing campaigns where we are active to drive mutual success in terms of leads and future sales opportunity

The business development manager has primary responsibility for the management of newly attained as well as target customers as well as strategic clients with trading relationships but where we have yet to fully realise revenues across multiple areas of our diverse value proposition. The role should expand the number of appropriately sized trading customers as well as to drive PAV services and delivery opportunities (PAVassure, PAVtransform and PAVcloud). 

The main success criteria for this role will be as follows:  

  • Accountable for targeting prospect clients and for building rapport and relationships with them such that they start to engage with us consuming our information as well as becoming engaged in our marketing / Pre-Sales activities
  • Accountable for developing initial revenue streams with these clients across any of the PAV value proposition
  • Accountable for achievement on an annual basis against set revenue targets across our value proposition
  • Accountable for the on-going development and maintenance of existing target accounts to ensure future PAV revenues, margins and we maximise our share of the customer IT spend
  • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of PAV’s compliance to agreed service levels

Key role requirements will be as follows:

  • 5+ years of experience in business development role with responsibility for customer acquisition (service or resell or both) with the ability to demonstrate consistent achievement
  • Experience of delivering to annual new business revenue targets and growing the value of customer accounts
  • Excellent team communication skills, confident in dealing with internal and external stakeholders
  • Independent, self-directing and solution focused working style
  • Excellent written and oral communication skills

PAV i.t. has been delivering IT services and solutions to businesses of all sizes across the UK since 1988. We pride ourselves on delivering a flexible, friendly approach and will take the time to listen and understand our clients’ requirements and challenges.  We strive to develop long-term partnerships with our customers and not just short term transient successes.

We believe that this role will help us interface with clients who are currently considering IT change and where their legacy relationships are not keeping abreast with the direction of IT travel into managed services, subscription services and work from anywhere optimised solutions. This role is pivotal to latch on to these customers and through our value proposition help these clients to understand how we can help them leverage our services to drive transformational IT projects that meet their organisational objectives now and into the future.

We partner with industry leading providers of data and security solutions to provide our customers innovative technology that is delivered as a turnkey solution as well as patched and supported into the future.  Our key services are PAVassure, PAVtransform and PAVcloud.

As our business enters an exciting period of growth we require the Inside Sales Manager role to sustain customer relationships within our existing SME client base. 

Your responsibilities in this business critical role will include: 

  • Accountable for the retention and growth of all revenue streams for SME customer accounts
  • Develop and build customer relationships by taking responsibility for customer satisfaction, encouraging loyalty and mitigating risk of termination
  • Collaborate with group specialists to facilitate the generation of new portfolio revenue streams within these SME accounts
  • Ensure the client is aware of  the full PAV value proposition, our latest marketing campaigns and is consuming activities inclusive of our virtual and physical events
  • Commercial management of price negotiations

The Inside Sales Manager has responsibility for the management of PAV’s trading SME accounts, expanding the PAV services delivery opportunity (PAVassure, PAVtransform and PAVcloud) and maximising the financial outcomes delivered by PAV into the customer in terms of existing renewals and subscriptions as well as a focus on drivign new or upsell business opportunities across our entire value proposition.

The main success criteria for this role will be as follows:  

  • Accountable for achievement, on a quarter by quarter basis, of budgeted revenue for all existing customer revenue streams
  • Accountable for the on-going development and maintenance of existing accounts to ensure future PAV revenues, margins and we maximise our share of the customer IT spend
  • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of PAV’s compliance to agreed service levels
  • Accountable for building rapport and relationships with customers such that they start to engage and consume our published information and to drive engagement with our marketing / Pre-Sales activities

Key role requirements will be as follows:

  • 5+ years of experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes
  • Experience of delivering to revenue targets, and growing the value of customer accounts
  • Good team communication skills, confident in dealing with internal and external clients
  • Independent, self-directing and solution focused working style
  • Good written and oral communication skills

PAV i.t. has been delivering IT services and solutions to businesses of all sizes across the UK since 1988. We pride ourselves on delivering a flexible, friendly approach and will take the time to listen and understand our clients’ requirements and challenges.  We strive to develop long-term partnerships with our customers and not just short term transient successes.

We believe that enhancing our client engagements through this role will help customers to lower their operational costs, enable them to deliver their own business a seamless service back to their business and become a key partner to help our customers achieve their financial goals.

We partner with industry leading providers of data and security solutions to provide our customers innovative technology that is delivered as a turnkey solution as well as patched and supported into the future.  Our key services are PAVassure, PAVtransform and PAVcloud.

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