About the client

Backhouse Jones is synonymous for legal advice to the transport industry. The company is regularly appointed to advise trade associations and their members and the Independent Chambers Guide 2022 describes Backhouse Jones as a “market-leading practice with specialist expertise across the full spectrum of road regulatory matters.”

By concentrating its expertise within just the road transport industry, Backhouse Jones provides an identifiably bespoke service completely tailored for goods and passenger vehicle operators. Being uniquely industry specific and fluent in road transport, clients do not have to start their consultation by explaining what an operator’s licence, PG9 or an OCRS actually is. Backhouse Jones already has a thousand first-hand experiences of a client’s requirements and through this clear and unequivocal strategy, provides operators with a commercial advantage.

Rising to the challenge

With 2 offices, a national presence and the requirement for all staff to work flexibly and securely, Backhouse Jones have a solid technical understanding and have always focused on technology to deliver service for their clients. With an increasing range of applications and integrations, growth in data and security enhancements, managing the rising complexity requires a specialist IT partner. Not only with the requirement to respond quickly to IT support requests, however one that can work proactively at providing an end to end IT support solution together with managing the grey area of service between vendors as well as keeping systems online either onsite, remotely or in the cloud.

Proactive Management

Significant investment in people and systems along with a specialist focus on the law firm sector has allowed a bespoke support solution that is not only cost effective, but also delivers peace of mind to firms looking to partner with an IT vendor that is objective and focused on the outcomes for the firm. From documentation systems, service desk, remote monitoring and continual review of IT strategy delivered in plain English are all part of the service and in the spirit of delivering continual improvement.

Adapting for 15 years

As in any good partnership the alignment of values underpins the relationship between both Backhouse Jones and P2. By adopting new technologies along with changes in business and processes both firms have adapted to improve technology, service and user experience wherever possible. This is testament that the relationship gets stronger and the previous 15 years are proven that people are the centre of the principles and core values for both companies.