Digital transformation, digitisation, remote office, virtual working – you’ve heard all the descriptions, catch phrases, and likely many more and everything in between! But when the buzzwords are laid bare, the commonalities between the best and most successful businesses of the present day are that they are modern in thinking, execution, and most importantly of all – elite delivery of goods or services to their customers.
Here at PAV we believe that the creation of a modern workplace needs the right tools and the right practices and to ensure that we consult with our clients in the most effective manner, our transformation first was essential and the difficult bits are now largely complete.
Our program of modernisation required the adoption and integration of new ERP, CRM, telephony and operational systems to ensure all information was referenceable, accessible, governed and where productivity enhancements were leveraged from the get go. Our focus was on the delivery of a fully managed and integrated platform that enabled us to communicate with our customers, quote them, raise tickets for them, maintain an appropriate contact database and history of prior events and transactions, configurations databases and previously closed tickets for root cause analysis. All with no paper, ink or infrastructure of our own being required. The goal was obviously the improvement in employee productivity but at the same time we wanted to derive real operational cost reductions and align this to improved business agility now and into the future.
The platforms that we have chosen are shown in this picture.
A commonly overlooked advantage of conducting a modernisation project is the associated reduction in physical records, paper trails, reduced duplication of records and processes. The associated removal of unnecessary systems, applications, networking, security and physical telephony plus the plethora of things required to power and cool all of the “stuff” associated with outdated systems. All of these aspects have been in massive decline following our modernisation which has delivered against our organisations bottom line costs of doing business but at the same time have been huge and we are on our way to attaining carbon neutrality by 2025.
Over the coming weeks and months you will start to see PAV i.t. services vocalise and evangelise more around the solutions that we are delivering as well as to provide our own lessons and updates from our own modernisation. Additionally, we will introduce you to our operational and delivery team and their experiences involving business / IT systems transformation This month we will start by introducing Dave Wilson. Dave is a member of our operational team with significant expertise on delivering new modern workplace solutions. Please review the section below outlining Dave’s thoughts regards to the modernisation programs that he has been involved within for further insight.
Please also review the link to our blog entitled “What does “digital” do for your business, and what more could it be doing?”.
Woodroyd Nursery Windows 7 Upgrade
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MDA College, CEO
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Businesses large and small are under threat from increasingly aggressive and brutal ransomware attacks.
Dave Wilson Biography
Dave has 12 years of IT experience with a broad background in all areas of IT. Over the last few years he has focused on modern workplace enabling technologies such as Office 365 applications, Intune, Azure AD as well as 2FA from Microsoft and secure e-mail enabled by Mimecast. To ensure that Dave has relevant skills and capabilities, he holds MCA and MCSA: Office 365 certifications with Microsoft.On top of the learnt capabilities, Dave has been instrumental in the delivery of many large scale customer migrations which involve on-premise workloads being moved / transformed in to the cloud. He has also consulted with these clients to help them optimise future device delivery and application delivery timelines whilst at the same time helping organisations to benefit from large ongoing operational cost reductions pertaining to the maintenance of endpoints and associated applications and settings. A lot of Dave’s focus though has also been on the compliance profile of organisations against designed policies to ensure that a client has mitigated against issues typically associated with shadow IT. The compliance aspect is often overlooked but it is essential when an organisation attempts to attain #cyberessentials accreditation.
