>1000
tickets every month
41%
of tickets related to proactive monitoring pavASSURE Monitor service
99.3%
of tickets resolved inside SLA
98%
of our feedback surveys reported “Excellent” service
"Very helpful people, appreciated all support provided on this case"
Antonio @ Harwoods Group with a software issue (RETAIL)
"Professional help can't complain at all. 100%"
Darragh @ ATP Media with a laptop issue (MEDIA)
"Really helpful and problem resolved quickly"
Wendy @ CGA Group Holdings with an application issue (FINANCE)
"Quality support as always, thanks Grant Wilson!"
Nic @ Definition Agency Ltd with an O365 issue (MEDIA)
"As always, Jasper was very helpful and knowledgeable about the issue"
Becky @ Rosenblatt Ltd (LEGAL)
"Alex got back to me almost immediately and then called me at the agreed time. He was efficient and easy to deal with"
Martin @ Gusto research with a VPN issue (MEDIA)
"Thanks Dan for bottoming out the access permissions via vpn"
Paul @ SMR with VPN issue (CONSTRUCTION / ARCHITECTS)
"Great service from Tim with little disruption to myself - even better!!! Thanks :-)"
Amanda @ Peritus Health Management with an O365 issue (HEALTH)
"Alex was very clear and helpful and issue resolved within 30 minutes"
Deborah @ The Drapers Company with an OS update issue (RETAIL / FASHION)
"Sorted problem, very quickly very polite"
Tony @ Penfold Verrall Ltd with an O365 issue (CONSTRUCTION / HAULAGE)
"Grant was excellent with his support and efforts to help. He rang when he said he would and it took a little while but with the help of Microsoft the issue was resolved. Great service, thank you"
Pip @ Bradley Mason LLP with home / office connection issue (CONSTRUCTION)
