Services Designed Around our Customers

Here at Pavilion we pride ourselves on delivering quality IT Certainty since 1988. You are of course right to be sceptical as all support or managed services companies would state this… They would be crazy not to! So we would like to share some high level statistics as well as anecdotal ticket feedback to help provide you confidence in our ability to support you in good times and also on those occasions when IT has decided that today is not going to be a good day for you!

Support Ticket Statistics

6 Monthly Statistics

IT support services cases resolved


of response SLA met

IT support services first time fix


of cases fixed first time

IT support services call waiting time

7 secs

average call waiting time

IT support services sla target


tickets resolved

IT support services client feedback


"excellent" feedback scores

Support Customer Feedback

6 Monthly Statistics

"Grant was very helpful and patient in helping me set up my new phone and desktop pc for remote working and assisting me in re-authorising the Microsoft authenticator app as I was having trouble with it on my new phone"

Sarah @ Smeeden Foreman

"Fast and reliable service. Andy has resolved the problem on time."

Basel @ Gauntlet Group



"This was clearly a tricky issue with a big 3rd party element - but well tracked down & sorted. Thank you."

Matt @ Travlaw



"Noted a problem on Friday afternoon (4pm). Response immediately, and the problem resolved by 11am on Monday morning. Thank you!"

Jaime @ Gibson Booth Ltd




"Awesome as always thank you for the seamless transaction between phones"

Robert @ Gauntlet Group

"Ad hoc .Net framework upgrade and server restart, which I know can be a pain - all smooth and easy, thank you."

Matt @ Travlaw

"The service was excellent and everything is working just the way I want it to"

Jorr @ Gauntlet Group

“Grant was very efficient and gave me concise and clear instructions as to what I need to do going forward”

Nick @ DA Budge

“Noticed the virus flags in my notifications, before I raised it as a concern, Tom had contacted me to alert me to the problem. No trouble with this since”

Daniel @ SSA Architects

"Thank you all for your hard work over the last couple of days. The level of customer service and expertise has been outstanding. I really appreciate everything you do for KEW. I owe you each a pint or 3"

Ben @ KEW Electrical

“Andy was very friendly and nothing seemed too much trouble for him.“

Nicky @ CGA Group Holdings Ltd  – O365 config


“Excellent service as always, thank you.“

Robert @ Gauntlet Group – 2FA issue



“Japer was very helpful. As are all the rest of the team. Much appreciated.”

Donald @ Gusto Research Ltd – O365 issue


"As always, Jasper was very helpful and knowledgeable about the issue"

Becky @ Rosenblatt Ltd




"Great service from Tim with little disruption to myself - even better!!! Thanks :-)"

Amanda @ Peritus Health Management with an O365 issue


"Really helpful and problem resolved quickly"

Wendy @ CGA Group Holdings with an application issue



"Very helpful people, appreciated all support provided on this case"

Antonio @ Harwoods Group with a software issue




"Thanks Dan for bottoming out the access permissions via vpn"

Paul @ SMR with VPN issue




"Sorted problem, very quickly very polite"

Tony @ Penfold Verrall Ltd with an O365 issue



"Alex got back to me almost immediately and then called me at the agreed time. He was efficient and easy to deal with"

Gusto Research




"Grant was excellent with his support and efforts to help. He rang when he said he would and it took a little while but with the help of Microsoft the issue was resolved. Great service, thank you"

Pip @ Bradley Mason LLP with home / office connection issue

"Professional help can't complain at all. 100%"

Darragh @ ATP Media with a laptop issue




"Alex was very clear and helpful and issue resolved within 30 minutes"

Deborah @ The Drapers Company with an OS update issue

Customer Testimonials

it testimonials
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Customer Case Studies

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Communication & Collaboration

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