IT Certainty - PAV IT

Services Designed Around our Customers

Here at Pavilion we pride ourselves on delivering quality IT Certainty since 1988. You are of course right to be sceptical as all support or managed services companies would state this… They would be crazy not to! So we would like to share some high level statistics as well as anecdotal ticket feedback to help provide you confidence in our ability to support you in good times and also on those occasions when IT has decided that today is not going to be a good day for you!

Support Ticket Statistics

>1000

tickets every month

41%

of tickets related to proactive monitoring pavASSURE Monitor service

99.3%

of tickets resolved inside SLA

98%

of our feedback surveys reported “Excellent” service

95%

deflection rate

Support Customer Feedback

Feedback from customer forms between October 2020 and March 2021

"Very helpful people, appreciated all support provided on this case"

Antonio @ Harwoods Group with a software issue

"Professional help can't complain at all. 100%"

Darragh @ ATP Media with a laptop issue

"Really helpful and problem resolved quickly"

Wendy @ CGA Group Holdings with an application issue

"Quality support as always, thanks Grant Wilson!"

Nic @ Definition Agency Ltd with an O365 issue

"As always, Jasper was very helpful and knowledgeable about the issue"

Becky @ Rosenblatt Ltd

"Thanks Dan for bottoming out the access permissions via vpn"

Paul @ SMR with VPN issue

"Great service from Tim with little disruption to myself - even better!!! Thanks :-)"

Amanda @ Peritus Health Management with an O365 issue

"Grant was excellent with his support and efforts to help. He rang when he said he would and it took a little while but with the help of Microsoft the issue was resolved. Great service, thank you"

Pip @ Bradley Mason LLP with home / office connection issue

"Sorted problem, very quickly very polite"

Tony @ Penfold Verrall Ltd with an O365 issue

"Alex was very clear and helpful and issue resolved within 30 minutes"

Deborah @ The Drapers Company with an OS update issue

"Alex got back to me almost immediately and then called me at the agreed time. He was efficient and easy to deal with"

Martin @ Gusto research with a VPN issue

Customer Testimonials

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Customer Case Studies

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