CASP Support

Your business data is the key to your success. Your Commvault solution is more than just industry-leading data management software. It’s a strategic investment. Maximize your return with Commvault CASP Support.

We have been providing Commvault services to organisations throughout the UK for over 15 years including enhanced service offerings, 24/7/365 help desk, professional consultancy and health checks.

Our highly experienced team can help maximise your Commvault environment ensuring a safe and secure backup of your organisations data, including full cloud adoption, on-site or hybrid data solutions; disaster recovery and fully managed services.

“Having worked with PAV i.t Services as a trusted advisor for our IT requirements for many years, we had a high level of confidence in their experience and expertise to propose a managed cloud backup and DR solution which matched our business requirements, giving us a scalable and cost effective solution which provided us with the assurance our data is both fully protected and available."

Neil Harding, IT Manager, Stevensdrake Solicitors

Our dedicated highly experienced Commvault CASP Advanced Support Team can help you make the most of your investment in CommVault by providing support services via telephone, email and our dedicated CASP support portal. Our award winning team have a wealth of experience in supporting large and complex Commvault environments making us the go to partner for your critical support needs.

"Compared to our previous backup solution, Commvault offered the most cost-effective solution in terms of pricing and ease of offsite recovery. We’re saving about £60,000 over three years."

Andy Green, La Redoute UK head of IT and facilities.

Commvault Authorized Support Partner Program

Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers, including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.

Commvault's CASP partners significantly increase both the support capabilities and scope of work that can be made available to Commvault customers in multiple geographies. CASP expands the support experience customers enjoy to provide local language support, improved call handling efficiencies, reduced communication delays, and accelerated time to resolution.

Under the CASP program there are two elements of support:

  • CASP-B: 5x12 Business hour support as provided by the partner, with partner escalation in these support hours to Commvault where needed. Support coverage based on the location of the CommServe® system.
  • CASP-E: 24x7x365 support as provided by the partner, with partner escalation in these support hours to Commvault where needed. Support coverage based on the location of the CommServe® system.

Maximise Your Commvault Solution

In a world where data and information mean the difference between success and failure, the modern enterprise depends on an IT organisation that supports both technology and business initiatives. Your Commvault solution is more than just industry-leading data management software. It’s a strategic investment in the ongoing success of your business, and one from which you need to maximise your return. Our dedicated Commvault team can provide you with certified assessment, design and implementation services to help improve and develop your backup and DR strategy inline with business requirements.

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