Support services are all about how our clients maximise their investment and keep IT systems operational. Because we design, implement and support technology solutions that focus on business outcomes, we see support services as a key part of how organisations maintain system uptime and therefore business advantage.
The increasing complexity and cost associated with running data centre infrastructure means more businesses are looking to outsource this service to companies better skilled to handle these ongoing challenges. PAV has provided support services since our inception and our commitment to delivering excellent service has never abated. Over time our porfolio has matured to provide both onsite and offsite support services to support existing IT teams or to allow organisations to move to a fully outsourced IT services model.
Our services are comprised of :
- Onsite Break/Fix Services
- Regular onsite engineering resource
- Helpdesk Services
- Managed Services
- Colocation/Cloud/Hosting
Services are provided in business hours or on a 24×7 basis and are all bound by contractual Service Level Agreements. All of our services are driven by ITIL compliant incident management and monitoring software and reporting.
Our services mix allows organisations to build a bespoke, tailor-made contract with us – delivering maximum value and flexibility.
PAV Support services allow you to get on with your business, while we work through all the operational issues involved with maintaining complex ICT environments.
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